Application Support Engineer

Your Primary Responsibilities:

• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents

• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed

• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date

• Collaborate with internal teams to provide answers to application issues and advance to as needed

• Validate and submit responses to requests for information from ongoing audits

• Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed

• Identify and implement automation opportunities to reduce manual effort associated with application monitoring

• Partner with development teams to provide feedback into the design and development stages of applications

• Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)

• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; advances appropriately

Talents Needed For Success:

• Minimum of 4 years of related experience

• Bachelor's degree preferred or equivalent experience.

• Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys

• Key Platform experience: Linux/Unix, AWS,

• Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding

• Domain knowledge: Finance and Securities, is preferable

• Fosters a culture where honesty and transparency are expected.

• Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.

• Invests effort to individually coach others.

• Builds collaborative teams across the organization.

• Communicates openly keeping everyone across the organization informed.